View what customers have to say about jack mitchells inspiring books hug your customers and hug your people and speaking engagements. From small independent businesses to established conglomerates, hug your customers is an invaluable and fun tool for ensuring repeat business and outstanding results. This research was augmented by more than 50 interviews to form the strategic and tactical basis for my new book, hug your haters. The book draws a straight line from customer service to business success. Still the proven way to personalize sales and achieve astounding. Sally hogshead, author of fascinate and how the world sees you jay baer demonstrates that the single greatest threat to customer retention is to appear indifferent to customer complaints. The proven way to personalize sales and achieve astounding results book online at best prices in india on.
Aug 11, 2018 complete with anecdotes that exemplify outstanding customer service, hug your customers shows how any business can adapt this hugging philosophy to attract great staff, lower marketing costs, and maintain higher gross margins and longterm revenues. The proven way to hire, inspire, and recognize your employees and achieve remarkable results. Mar 01, 2016 hug your haters reveals why detractors can become your most valuable customers. Hug your people summary and analysis free book notes.
Jun 11, 2003 instead of hassling customers you hug themand they hug you back. Hugging your customers is about catering to their every need and organizing your entire company around them. The author, whose warmth and candor is totally endearing, may be faulted for denying. Revised and updated for the first time since original publication.
I had to pick a book for my sales class book report, and when i went to the school library we had a decent selection of books, but the title of this book really stood out to me. But the rise of customer complaints is actually an enormous opportunity. The proven way to personalize sales and achieve astounding results, isnt suggesting that you take his title literally. Dec 29, 20 the next thing youre going to tell us is that you and your sales associates actually hug your customers. Everyday low prices and free delivery on eligible orders. The proven process for becoming a passionate and successful salesperson for life this is a must for everyone who is interested in salesnot just in selling things but in selling yourself to people in a way that they will support you and never forget you. I know youve got a thousand other things tugging at your time and attention, but every minute you invest in your current customers will come back to you tenfold. Hug your customers share book recommendations with your. The proven way to personalize sales and achieve astounding results by jack mitchell is a great book for entrepreneurs who operate service businesses and, especially, for business owners who operate retail operations. Everyone didnt do what we did, and what we did was hug our customers. How passion and long term relationships are keys to long term sustainable. Read hug your customers still the proven way to personalize sales and achieve astounding results by jack mitchell available from rakuten kobo. Oct 06, 2016 why loving your customers will improve your bottomline 2.
How passion and long term relationships are keys to long term sustainable business. Jan 03, 2019 they ask all the other animals they come across but for some reason no one will hug them. Have everyone on the floor, not just sales people but management too. Oct 24, 2017 hug your haters how to embrace complaints and keep your customers haters arent your problem ignoring them is. Jack mitchells most popular book is hug your customers. The fact is, i cant remember the last time i got so excited about the potential applications for my industry nonprofit fundraising. Hug your customers shares the handson practical philosophy that has allowed mitchell and his family of stores to thrive and excel in todays challenging retail marketplace. Jan 01, 2003 i found a signed copy of this book at a thrift store, and wanted to read it because ive been bridging more into the sales side at my pr job. Hug your customers summary by jack mitchell is truly an inspiring piece of work that offers a unique set of breathtaking insights. They have only two stores, but they do a stunning amount of business out of those stores 65 million a year. Hug your customers 2003 is based on the authors five decades of experience in crafting the perfect customercentered business. Mar 19, 2018 hug your customers summary by jack mitchell is truly an inspiring piece of work that offers a unique set of breathtaking insights.
Customers and employees are happierand when people are happier, it creats an excellent work environment. Today its hug your customer written by jack mitchell. If it feels like there are more complaints than ever, and that youre. Still the proven way to personalize sales and achieve astounding results. The customers must feel like everyone, even the manager, wants to help. The best way to do this is to follow this 5 step plan. Also includes sites with a short overview, synopsis, book report, or summary of jack mitchells hug your people.
A beautiful, heartwarming picture book with all the universal appeal of guess how much i love you. A master of customer service reveals his secrets for developing longlasting business relationships and customer loyalty. Pick up the key ideas in the book with this quick summary. The proven way to hire, inspire, and recognize your employees and achieve remarkable results mitchell, jack on. Hug your customers is about customer service and how jack mitchell has practiced it by extending hugs unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the greenwich commuter train platform to say thanks and by extension shop at mitchells. If you are eager to improve the standings of your company, add this book to your bookshelf and start reading. First, the hater in jays book is the complainer, the customer who. The proven way to personalize sales and achieve astounding results mitchell, jack on. The reason the companys philosophy of hugging their customers, literally and figuratively, said mitchell, author of the book hug your customers and guest speaker wednesday at the. How to embrace complaints and keep your customers ebook written by jay baer.
However, many of them indicated they were too busy to focus on these sites. Hug your customer has dozens of anecdotes that support michells pemise that are wonderful lessons, plus this is a fun book to read. Theres no doubt in my mind that our philosophy can be applied to selling just about anything from aircraft engines to beanbags. Mitchell is the ceo of a high end clothing retailer in connecticut. Hug your customer to keep them coming back business.
Jack mitchell is coowner and ceo of mitchellsrichards, the upperend clothing retailer. How to embrace complaints and keep your customers, they need to strongly reconsider. The proven way to personalize sales and achieve astounding results by jack mitchell. Read bankers, hug your customers a guide to every banker to delight customers, employees, and colleagues by syed hussain available from rakuten kobo. Here is the 200,000copy staple, praised by warren bu. This week i share my thoughts on 3 points that impacted me after reading hug your customers by jack mitchell.
Jack mitchell has 41 books on goodreads with 2978 ratings. Hug your customers, written by connecticutbased clothing maven jack mitchell, of mitchellsrichards, purports to teach readers a hugging system that values going the extra mile for clients through various initiatives, responses and sales tactics. We spend as long as it takes searching for a particular book theyre after, and well spend time suggesting books if they want a gift or something new to read. I looked at him and, without blinking, replied, sure. When im bored at home, rather than reading a book, i often punch the button on my computer and put in parameters to pull up our top one hundred or top one thousand customers, men and women, and i study them like i was studying. Although customers will always remember when you mess up, they will remember more is what you did to fix it. Hug your customers by jack mitchellnoahs thoughtsbook. Filled with accessible advice, personal case studies and tips any businessperson can use, hug your customers is an energizing blueprint for customer and employee retention. Nov 15, 2010 a few ways you can hug your customers are. Establishing a hugging culture is the most effective way to achieve financial success and keep your customers happy. I found a signed copy of this book at a thrift store, and wanted to read it because ive been bridging more into the sales side at my pr job. Books by jack mitchell author of hug your customers. Hey, and even though i was speaking figuratively about the hug part, we can all use a literal hug too, so dont overlook that one.
Hug your customers ebook by jack mitchell rakuten kobo. Opinions expressed by forbes contributors are their own. If it feels like there are more complaints than ever, and that youre spending more time and money dealing with negativity and backlash, youre right. In the book he relabeled good customer service as hugging. Jan 25, 2017 this week i share my thoughts on 3 points that impacted me after reading hug your customers by jack mitchell. Using first names and offering coffee and snacks to your customers are just 2 of the ways you can do this. Mitchell owns a high end clothing store in westport, connecticut. Jack mitchell is a motivator, consultant, a motivational speaker, and the author of several books. Jack mitchell motivational speaker, inspirational author. The book is called hug your customers by jack mitchell. Hug your customers pdf summary jack mitchell 12min blog.
The proven way to personalize sales and achieve astounding results. Has hug your customers by jack mitchell been sitting on your reading list. Sites like sparknotes with a hug your people study guide or cliff notes. Jack mitchel hug your customers customer service books.
330 55 1512 436 1226 316 488 242 478 1238 846 1490 247 281 239 539 801 1122 372 338 832 307 900 1420 788 1296 272 1116 1392 705 326 1294 180 540 786 522 884